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Account Deletion

Last updated: 5 October 2026

This page explains how to delete your Joba (جوبا) account — whether you use the app as a customer or as a service provider — and what happens to your data.

How to request deletion

1. In the app (fastest). Open the Joba app → go to the Account tab → choose Delete account → confirm. Your account is deleted and you are signed out of the app.

2. By email. Send a request to support@jobaapp.com with the subject "Delete my account", from — or mentioning — the phone number or email address registered to your account, so we can verify it is yours.

What is deleted

When your account is deleted, we delete:

  • your account (the sign-in identity itself);
  • your profile (name, phone number, email);
  • your provider listing, if you had one (categories, service area, availability, statistics);
  • your saved providers;
  • your push notification tokens.

What is kept, and why

  • Contact requests already exchanged with other users may be retained in anonymized form — no longer linked to your name or phone number — because they also belong to the other party's history and power aggregate statistics.
  • Records we are required to keep for legal obligations (for example, moderation and safety records) are retained, anonymized where possible.
  • Analytics events never contained your name or phone number and follow the retention periods in the Privacy Policy.

Chat history and voice notes

We retain active chat history while accounts are active. After either participant deletes their account, the conversation becomes read-only. Ordinary chat messages and voice notes are removed within 30 days of account deletion. Reported message evidence, including its text and audio, may be retained for up to 90 days from the date of account deletion for moderation, then removed. Minimal access and action audit records may remain without message text or audio. Local chat drafts are cleared when the account is deleted on that device.

Timeframe

In-app deletion takes effect immediately. Email requests are processed within 30 days of the request.

For full details on how we handle personal data, see the Privacy Policy.